Accessibility Policy

We Staff Canada

Effective Date: May 15, 2023
Last Reviewed/Updated: May 10, 2026

1. Commitment to Accessibility

We Staff Canada Inc. is committed to providing accessible, inclusive, respectful, and barrier-free services, employment practices, information, communication, and workplace experiences for persons with disabilities.

We Staff Canada Inc. is committed to treating all people in a way that respects their dignity and independence. The Company supports equal opportunity, integration, and accessibility for persons with disabilities in accordance with applicable accessibility and human rights laws.

2. Legislative Compliance

We Staff Canada Inc. will comply with applicable accessibility legislation, including the Accessibility for Ontarians with Disabilities Act, 2005, the Integrated Accessibility Standards Regulation, O. Reg. 191/11, the Ontario Human Rights Code, and other applicable laws and regulations.

This policy is intended to support compliance with accessibility requirements relating to customer service, information and communication, employment, training, feedback, accessible formats, communication supports, emergency information, accessibility planning, compliance reporting, and barrier prevention and removal.

Where obligations depend on organization size, operations, or the nature of services provided, We Staff Canada Inc. will comply with the requirements applicable to the Company at the relevant time.

3. Scope of Policy

This policy applies to We Staff Canada Inc.’s services, employment practices, recruitment activities, temporary staffing operations, communications, website content, customer service, and interactions with the public.

This policy applies to employees, temporary assignment workers, applicants, recruiters, managers, supervisors, contractors, clients, visitors, and other individuals who interact with We Staff Canada Inc., where applicable.

4. Accessibility Principles

We Staff Canada Inc. will make reasonable efforts to ensure that its policies, practices, and procedures are consistent with the following principles:

Dignity: Persons with disabilities will be treated respectfully and without discrimination.

Independence: Persons with disabilities will be supported in accessing services and employment opportunities as independently as possible.

Integration: Services and opportunities will be provided in an integrated manner unless an alternative measure is necessary.

Equal Opportunity: Persons with disabilities will have equal opportunity to access and benefit from the Company’s services, employment processes, and communications.

5. Accessible Customer Service

We Staff Canada Inc. will provide services in a manner that respects the dignity, independence, integration, and equal opportunity of persons with disabilities.

The Company will communicate with persons with disabilities in a way that takes into account their disability and individual communication needs.

We Staff Canada Inc. will make reasonable efforts to ensure that persons with disabilities can access the Company’s services, information, and facilities in a respectful and accessible manner.

6. Communication and Accessible Formats

We Staff Canada Inc. will communicate with persons with disabilities in ways that take their accessibility needs into account.

Upon request, the Company will provide or arrange accessible formats and communication supports for publicly available information in a timely manner and at no additional cost beyond the regular cost charged to others.

Accessible formats and communication supports may include large print, electronic documents, accessible PDFs, plain language communication, reading written information aloud, or other appropriate formats or supports.

We Staff Canada Inc. will consult with the person making the request to determine the suitability of an accessible format or communication support.

If information or communication cannot be converted into the requested accessible format, the Company will explain why and provide a summary or alternative method of communication where possible.

7. Website and Digital Accessibility

We Staff Canada Inc. is committed to improving the accessibility of its website and digital content.

Where required by law, including where We Staff Canada Inc. has fifty or more employees in Ontario, and where practicable, the Company will make its public website and web content conform with applicable accessibility standards, including Web Content Accessibility Guidelines (WCAG) 2.0 Level AA, subject to applicable exceptions.

If a person experiences difficulty accessing information on the Company’s website, they may contact We Staff Canada Inc. to request the information in an accessible format or with communication support.

8. Feedback Process

We Staff Canada Inc. welcomes feedback about the accessibility of its services, employment practices, communications, website, and customer service.

Feedback may be provided by email, phone, website contact form, or another accessible method upon request.

We Staff Canada Inc.
Email: info@westaffcanada.com
Phone: 1-888-833-2820
Website: www.westaffcanada.com

The Company will review accessibility feedback and take appropriate steps to address concerns where reasonable and required by law.

Where a complaint is received, We Staff Canada Inc. will acknowledge and review the concern and, where appropriate, communicate the steps taken or proposed to address the issue.

9. Assistive Devices

Persons with disabilities may use their own assistive devices when accessing We Staff Canada Inc.’s services, information, or facilities, unless otherwise prohibited by law or where the device may create a health or safety concern.

Assistive devices may include mobility aids, communication devices, screen readers, hearing devices, or other supports used by persons with disabilities.

Where a barrier exists, We Staff Canada Inc. will make reasonable efforts to provide an alternative method of access.

10. Service Animals

Persons with disabilities who are accompanied by a guide dog or service animal will be permitted to access areas of We Staff Canada Inc.’s premises that are open to the public or third parties, unless the animal is excluded by law.

If a service animal is excluded by law, We Staff Canada Inc. will explain why and explore alternative ways for the person with a disability to access the Company’s services, where possible.

11. Support Persons

Persons with disabilities who are accompanied by a support person will be permitted to enter We Staff Canada Inc.’s premises together with the support person and will not be prevented from having access to the support person while on the premises.

Where confidential information is being discussed, We Staff Canada Inc. may require consent from the person with a disability before sharing confidential information in the presence of a support person.

If any admission fee or charge applies to a support person, notice will be provided in advance where required. At this time, We Staff Canada Inc. does not charge admission fees for access to its regular business premises or services.

12. Temporary Service Disruptions

If there is a temporary disruption to accessible services, facilities, systems, or supports used by persons with disabilities, We Staff Canada Inc. will provide notice where reasonable in the circumstances.

The notice may include:

The reason for the disruption;

The expected duration;

Available alternative facilities, services, or supports, if any;

Contact information for assistance.

Notice may be provided on the Company’s website, by email, by phone, through posted notices, or by any other method that is reasonable in the circumstances.

13. Employment Accessibility

We Staff Canada Inc. is committed to accessible and inclusive employment practices.

The Company will notify employees, applicants, and the public that accommodation is available during recruitment, assessment, selection, onboarding, employment, and assignment processes.

Applicants who require accommodation may contact We Staff Canada Inc. at any stage of the recruitment process. The Company will consult with the applicant and provide or arrange suitable accommodation that takes the applicant’s accessibility needs into account.

When making offers of employment or assignment, We Staff Canada Inc. will notify successful applicants of its policies for accommodating employees and workers with disabilities.

14. Employee Accommodation

We Staff Canada Inc. will inform employees and workers of its policies supporting employees and workers with disabilities, including job-related accommodations.

The Company will consult with employees or workers who request accommodation and will provide or arrange accessible formats and communication supports for information needed to perform their job and information generally available to employees or workers in the workplace.

Accommodation will be considered based on the individual’s disability-related needs, the nature of the work, workplace safety, client-site requirements where applicable, and the Company’s legal obligations.

15. Individualized Workplace Emergency Response Information

Where We Staff Canada Inc. is aware that an employee or worker has a disability and requires individualized workplace emergency response information, the Company will provide individualized emergency response information as soon as practicable, where required.

With the worker’s consent, individualized emergency response information may be shared with a person designated to provide assistance in an emergency.

The Company will review individualized workplace emergency response information when:

The employee or worker moves to a different location or assignment;

The employee or worker’s accommodation needs or plans are reviewed;

The Company reviews its general emergency response procedures.

16. Performance Management, Career Development, Advancement, and Redeployment

Where We Staff Canada Inc. uses performance management, career development, advancement, or redeployment processes, the Company will take into account the accessibility needs of employees and workers with disabilities, as well as any individual accommodation plans.

This may include considering accessible formats, communication supports, accommodation needs, restrictions, modified duties, workplace safety, and assignment-related requirements.

17. Return to Work Process

Where required, We Staff Canada Inc. will maintain a return-to-work process for employees and workers who have been absent from work due to a disability and require disability-related accommodation to return to work.

The return-to-work process may include steps to identify accommodation needs, consult with the worker, review restrictions or limitations, consider suitable work or modified duties, and document an individual accommodation plan where appropriate.

This return-to-work process does not replace or override any other return-to-work process created by or under other legislation.

18. Training

We Staff Canada Inc. will provide accessibility training to employees, workers, volunteers, contractors, and other persons who provide services or participate in developing the Company’s policies, where required.

Training may include:

The purpose of the Accessibility for Ontarians with Disabilities Act, 2005;

Requirements of the Integrated Accessibility Standards Regulation;

Accessible customer service requirements;

How to interact and communicate with persons with different disabilities;

How to interact with persons who use assistive devices, service animals, or support persons;

How to use accessibility equipment or devices available on Company premises, where applicable;

What to do if a person with a disability is having difficulty accessing services;

The Company’s accessibility policies, practices, and procedures;

The Ontario Human Rights Code as it relates to persons with disabilities.

Training will be provided as soon as practicable and updated where there are changes to applicable policies, practices, procedures, or legal requirements.

19. Training Records

We Staff Canada Inc. will maintain records of accessibility training where required by law.

Training records may include the dates training was provided, the number of individuals trained, the type of training provided, and any updates or refresher training completed.

20. Design of Public Spaces

Where We Staff Canada Inc. newly constructs or redevelops public spaces that are subject to accessibility requirements, the Company will comply with the applicable Design of Public Spaces Standards under the Integrated Accessibility Standards Regulation.

This may include accessible service counters, waiting areas, queuing areas, exterior paths of travel, parking areas, or other public spaces where applicable.

21. Transportation

We Staff Canada Inc. does not provide conventional or specialized transportation services to the public.

If the Company’s operations change and transportation accessibility standards become applicable, We Staff Canada Inc. will comply with the applicable requirements.

22. Procurement and Third-Party Services

Where practicable, We Staff Canada Inc. will consider accessibility design, criteria, and features when procuring or acquiring goods, services, facilities, technology, or third-party services.

Where accessibility is not practicable, the Company may provide an explanation upon request where required by law.

23. Multi-Year Accessibility Plan

Where required by law, including where We Staff Canada Inc. has fifty or more employees in Ontario, the Company will establish, maintain, document, and review a multi-year accessibility plan outlining its strategy to prevent and remove barriers and meet applicable accessibility requirements.

Where required, the plan will be posted on the Company’s website and provided in an accessible format upon request.

The multi-year accessibility plan will be reviewed and updated at least every five years, or earlier if required by law or operational changes.

24. Accessibility Compliance Reporting

Where required by law, including where We Staff Canada Inc. has twenty or more employees in Ontario, the Company will complete and file accessibility compliance reports with the Government of Ontario by the applicable deadline.

We Staff Canada Inc. will maintain records and documentation to support its accessibility compliance, including policies, training records, accessibility feedback, accommodation-related records, and accessibility planning documents.

25. Availability of Accessibility Documents

We Staff Canada Inc. will make this policy and other required accessibility documents available to the public where required.

Upon request, We Staff Canada Inc. will provide this policy in an accessible format or with communication support in a timely manner.

26. Records and Documentation

We Staff Canada Inc. will maintain accessibility-related records as required by law and Company policy.

Records may include training records, accommodation records, accessibility feedback, service disruption notices, accessibility plans, policy reviews, and documentation of accessibility-related requests and responses.

Accessibility records will be handled confidentially to the extent reasonably possible and in accordance with applicable privacy, employment, and human rights obligations.

27. Review and Updates

This policy will be reviewed periodically and updated as necessary to reflect changes in legislation, Company operations, accessibility standards, workplace practices, and best practices.

28. Contact

Questions, accessibility requests, accommodation requests, or feedback about this policy may be directed to: