Bilingual Customer Service Representative and Dispatcher

We Staff Canada is hiring a Bilingual Customer Service Representative and Dispatcher for a client in Montreal, Quebec. This is a hands on role at the centre of daily operations. You take the customer calls and emails, schedule and dispatch drivers or field crews, keep everyone updated as the day changes and keep the records straight.

What you will be doing

• Answer customer calls and emails in French and English
• Schedule, dispatch and track drivers or field crews through the day
• Confirm bookings, delivery windows and service appointments
• Keep customers updated when schedules shift
• Enter and maintain accurate records in the dispatch system
• Work with operations and the warehouse team to sort out problems as they come up

What you need

• Fluency in French and English, spoken and written
• Previous customer service, dispatch, call centre or coordination experience
• Comfortable working at pace and handling several conversations at once
• Solid computer skills and accurate data entry
• Legally entitled to work in Canada

Why this role requires French and English

The work is carried out in French with customers, drivers and suppliers in Quebec, and in English with customers, drivers and suppliers in the rest of Canada. Both languages are used every day in this position.